Regular questions & answers about our products.

Getting Started: Watch Before You Troubleshoot

General Stenomask FAQs
Does a Stenomask work with voice/speech recognition? +
Yes! A Stenomask, combined with the Andrea USB Adapter, works extremely well with all popular voice recognition engines such as Dragon Naturally Speaking, IBM Via-Voice, and Microsoft Speech. The real advantage is that it will work in noisy environments where other microphones would have terrible recognition. Reporters, Students, Investigators, Physicians, Researchers, Police Officers or anyone who requires silent speech recognition or reliable recognition in a noisy environment can really benefit from this system. The system requires an available USB port on your computer.
What is USB and do I need it to use the Mask? +
USB stands for Universal Serial Bus and is available on all new computers. Depending on the age of your computer, it may or may not have USB ports available. If not, Stenomask will plug into a standard computer sound card, although this will not provide as good recognition as with a USB adapter. To see if your system supports USB, go to http://www.usb.org/ and download and run the free utility ‘USBready’ that will determine whether or not your system supports USB.
What kind of microphone does Stenomask use and what will it plug into? +
We provide several different microphones depending on your application. Stenomask can be used with any device that has a microphone input!
What kind of plugs are available with Stenomask? +
Talk Technologies provides three standard plugs with our system: 1/8 inch (3.5 mm), 1/4 inch (7.35mm), and XLR (“three prong”) male plugs.
Will TalkTech do custom orders with other mic’s, plugs, or hardware? +
Yes, we will be happy to put together a special MIC, plug, or adapter to meet your silencing needs. We will send you the device and you will have thirty days to return it, should it not work properly with your system.
Why won’t my Stenomask work with my other USB Pod? +
The standard Stenomask has a plug that will plug into most audio devices. We can provide adapter plugs, should you wish to use the Stenomask with a different USB adapter. These adapter plugs can also be purchased at your local electronics store.
My speech recognition is really low. What can I do? +
The “Speech-to-Noise-Ratio” is used in speech recognition as a way of rating the quality of your microphone. A high ratio indicates that your speech, when compared to both sound (that occurs when you speak) and electronic noise (anything from computers to car engines that use or produce electricity), is quite strong relative to the noise signals. A low ratio indicates that you may be speaking too loudly or even too quietly into the mask. Refer to the “Proper Breathing Technique” section in the manual that you received with your Stenomask for proper breathing and speaking Techniques. It takes practice to get good recognition but the system does work very well once you master the techniques! In DNSv14 this ratio number disappeared, for a time there was a level number, and on and off there has been a green bar meter. The optimal settings for the highest performance in Dragon Naturally Speaking or Dragon Professional are: A sound card capable of supporting 22 kHz 16-bit stereo audio recording. Above this recording level you increases the amount of data and processing that the speech engine will have to sort through and slows down your dropdown and potentially your system as well. Using a single channel adapter or mono adapter and microphone will reduce accuracy by a small amount since there is no differential comparison in the channel signals. Using a higher bit rate will still result in the above increased overhead and processing as each channel is handled in its own thread, so the amount of data per channel is the same and causes an increased load on that processing thread. Using an primary SSD hard drive, and NVME, and if it is an option a secondary SSD or HDD will allow the fastest responses and dropdown from Dragon. The OS and Application would run from the NVME (the fastest drive), data (dra files etc) get configured to be written to the secondary SSD or HDD so that data bandwidth is not reduced between the application and the data storage, this becomes especially important when Dragon starts to append and concatenate its dra file over longer sessions. A more recent issues is the shared access to the soundcard, Dragon needs to be able to control the gain level to move/keep the audio signal in the center of the channel to avoid clipping and clamping of the signal (cutting off the top and bottom parts of the signal). As long as Dragon has exclusive control, shared access should be okay. Reported problem with Play 3: Default impedance setting is incorrect and does not function correctly. Reported problem with Play 4: Firmware has to be forcibly upgraded to function correctly.
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Microphone Troubleshooting Center

Click any topic below to expand and reveal step-by-step troubleshooting guidance.

High-Level Failure Points

Most microphone issues fall into four main categories:

1. The Microphone

2. The Cable

3. The Audio Device or Operating System

4. The Application used to capture audio

Understanding these areas makes troubleshooting significantly easier.

Cable Damage

Cable issues are extremely common. If a cable is bent, twisted, or stretched over time, the internal wiring can break.

Symptoms include crackling, intermittent sound, or complete audio loss. Replacing the cable often resolves the issue.

Windows Audio Device Problems

Incorrect Windows audio settings are one of the most common causes of microphone failure. Check that:

- The correct input device is selected

- Permissions are enabled for your application

- “Listen to this device” is toggled ON during testing

Most audio issues are configuration-based, not hardware-related.

USB Adapter & Jack Issues

Using the wrong USB adapter or a faulty combo-jack can prevent the microphone from being detected properly.

Some laptops require TRRS adapters, while others need separate mic/headphone jacks. Always ensure compatibility.

Loopback Test (Windows 10/11)

To verify microphone functionality:

1. Open Sound Settings

2. Select your Input Device

3. Speak into the microphone and observe the signal meter

If the meter moves, the microphone hardware is functional.

No Audio Output

If you cannot hear audio playback:

- Turn up your speaker or headphone volume

- Ensure the correct playback device is selected

- Disconnect headphones if they override the output device

Most “no audio” issues stem from incorrect output settings.